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My Review Concierge provides powerful analytics and reporting features that enable business owners to gain valuable insights from customer reviews. The platform aggregates data and provides detailed reports, highlighting trends, sentiment analysis, and customer satisfaction scores for that of your business and up to SIX? competitors. This data-driven approach helps business owners identify what customers love most, and where there may be opportunity to further enhance the experience. As a business owner, you’ll now have the tools to make informed decisions, and develop strategies to enhance the customer journey. By leveraging these insights, business owners can proactively address customer concerns, improve their products or services, and ultimately boost their overall reputation and competitiveness in the market. 

In addition to on-demand or pre-scheduled reporting that is delivered to your inbox, Alerts can be set up to notify you instantly on when reviews with different criteria have been earned. As an example, you may wish to receive an alert every time a negative review is received. A store owner may flag the word “rude” or “defective” as words that generate an alert, while a restaurant owner may flag the word “food-poisoning” as something that warrants immediate attention.