Turn your reviews into Relationships
What is My Review Concierge & Who Are We?
My Review Concierge is a reputation management software solution offered by The Reputation Lab. The folks at The Reputation Lab are your trusted partner in reputation management. At the heart of our commitment to excellence lies a deep-rooted heritage in the hospitality industry, where we've processed over 1.3 million reviews for our valued clients. Our journey began in understanding the profound impact that online reviews have on businesses across various sectors, and this experience has shaped our mission: to empower businesses to harness the power of their online reputation.
Introducing My Review Concierge
Recognizing the need for businesses to have greater control over their online reputation, we are thrilled to introduce My Review Concierge – a game-changing software solution designed to empower business owners to take charge of their online reviews. With My Review Concierge, you have the tools and insights needed to actively manage, monitor, and enhance your online reputation effortlessly. Our subscription models include empowering your team with packages of 25 or 50 pre-written templated responses which will be specific to your business, highlighting the frequent strengths and opportunities customers often highlight within your reviews. For more information on My Review Concierge, we recommend reading our more detailed Features Page, take a look at our Demo Video, or coordinate a one-on-one call with one of our reputation management experts.
WHAT IT DOES
While our business is rooted in hospitality, we provide reputation management solutions for business owners and management teams in many service-based industries. This includes review management services for the restaurants and cafes, automotive industry, animal care, and residential services to name a few. Reviews are also critically important for spas and retail service providers, museums, attractions, vacation rentals and multi-unit residential, and our My Review Concierge software assists in aggregating the reviews and data found on Google and other industry-specific websites. Whether you prefer to use AI (Artificial Intelligence), our in-house managed services, or your own thoughtful management responses, My Review Concierge is the tool needed to manage this task.
YOUR
STREAMLINE
My Review Concierge Empowers Business Owners with Cutting-Edge Review Management Software and Tools.
SUCCESS
You know how important reviews are to your business, and you’re interested in exploring solutions and partnering with experts who can help you move the needle as it relates to your online review performance. In developing a strategy, it helps to assess where you are today, so that goals can be put in place on where you want to be in 90 days, or six months from now. In working with My Review Concierge, we’ll partner with you to develop a SWOT Analysis and Action Plans and Business Review Meetings will be held with your leadership team.
As a thank you for visiting our site, we invite you to download this Free Reputation Scorecard which will serve as a starting point in evaluating your current review performance. If you schedule a one-on-one call with us, we are happy to review this together, though the scorecard is yours to keep, whether we connect with a full demo call or not.
FREE Tools You Can Use Today!
Download a Free Reputation Scorecard Highlighting your Review Performance
Download a Free Management Task List to get you started with your review response journey
Book a FREE 1 on 1 demo session with an expert!
No Commitment, Pressure, or Obligation.
Do any of These Questions Resonate With You?
If the answer to any of these questions is “Yes”, our My Review Concierge Platform is the answer.
FEATURES INCLUDE
REVIEW DASHBOARD
My Review Concierge provides one easy-to-use dashboard on which you can gather, monitor, and respond to the reviews earned by your business.
SMART RESPONSE
My Review Concierge offers the ability to post automated Smart Responses that will publish to reviews that meet specific criteria. Templated responses can also be written and stored in the dashboard for later use.
ALERTS
My Review Concierge allows you to set alerts that will notify you whenever a new review has been earned. Hopefully you’re earning a lot of reviews though, in which case alerts can be set for just negative reviews, or perhaps reviews that contain keywords that are important to you.
LOCAL LISTINGS
Especially important for brick and mortar businesses. Our Local Listings add-on tool ensures your business details such as address, hours of operation, website link and contact information are consistent across dozens of website listing directories – all in one place!
MANAGED SERVICES
Too busy to manage it all? Our Managed Services team can do it for you. The best part of our Managed Service is that your business will have a dedicated Content Producer from our team who responds to your reviews multiple times per week, with unique, engaging, on-brand responses.
ASK TOOL
Within our My Review Concierge dashboard, our ask tool enables you to email or text message recent customers to request that they share a review. More review volume drives greater consumer confidence.
COMPETITIVE REPORTING
The My Review Concierge dashboard provides broad reporting on your review performance as well as that of your competitors. Stay in the know of your review trends, the sentiment of your customers and more.
AMPLIFY TOOL
Show it off! My Review Concierge provides three different website widgets which allow you to feed your reviews on your website, letting prospective customers see your reviews on your site, rather than navigating away to another website. You can also promote your reviews on your social media pages!
Employer Reviews
Finding great talent can be a challenge as many applicants are exploring multiple job opportunities. In considering employment with you, they are looking to your employer reviews on websites like Glassdoor and Indeed. Our Employer Branding portal allows you to monitor and manage those reviews in one place.
