Topic
Possible Content for a TRL Template:
Plans to
Visit Again
(Hotel)
Hello (insert profile name),
Greetings from your many friends in Scottsdale. It was a joy to welcome you to the Inn and we are thrilled to learn that we can look forward to one day hosting you again. Your kind words recapping your recent visit leave us beaming with pride and we hope your time allowed you the chance to explore all that awaits beyond our front doors and in the greater Valley of the Sun.
It was once again our total pleasure, and we invite you to be in touch when ready to plan your return.
All the best,
Plans to
Visit Again
(Hotel)
Greetings (insert profile name),
We fully endorse your intent to visit again, and we thank you for taking the time to share your spectacular review. It was a joy to welcome you to the Inn and we are thrilled to learn about those moments that you most enjoyed. From our rooftop pool to our lobby lounge and of course our very own Saguaro House Restaurant, we hope your visit allowed you the chance to explore each of our in-house amenities.
On behalf of your many friends at the hotel, it was once again our total pleasure, and we will be counting the days until your Scottsdale return.
Kind regards,
Poor
service
(Hotel)
Hello (insert profile name),
Greetings to you and yours and thank you for both joining us and for sharing your review. The details provided leave us concerned and we wish to offer our heartfelt apologies for any disappointments. Should your time allow, I would welcome the chance to connect with a personal conversation so that we can talk about ways to make this right and I may perhaps even learn a bit more about your experience so that efforts can be made to ensure an experience like yours is not repeated. With that goal in mind, my contact details are provided below which I invite you to use in forwarding your own information and a convenient time that we may plan for a call.
We thank you once more and I look forward to speaking with you in the days ahead.
All the best,
Name
Title
Email address
Great
Breakfast
(Hotel)
Hello (insert profile name),
What a treat it was to find your review. We are delighted to read that our bounty of organically grown fruits, farm-fresh eggs, and artisan breads created a perfect breakfast, and we will ensure your kind words are shared with our talented culinary team. We appreciate the added feedback and with our selections changing often to reflect the current harvest, we look forward to you exploring new morning flavors during your next Sonoma County retreat.
All the best,
Great
Breakfast
(Hotel)
Dear (insert profile name),
We were delighted to host you and yours and humbled to find your review. We thank you for taking the time to spread the word about what you most enjoyed and our culinary and service teams will be elated to know that the daily breakfast was a highlight of your visit. We appreciate you shining a light on their talents and efforts and we hope you’ll soon be back to further explore the many treats found on our menu. Until next time.
Warm regards,
Rave Room
Remarks
(Hotel)
Hello (insert profile name),
From private outdoor terraces and balconies to plush luxurious bedding, our guest rooms and suites often rank among the favorite experiences of our guests, and we are thrilled to find that you felt so at home. We trust the panoramic views of the Salt River Valley allowed your mind to wonder with the miracles of nature and we hope the exceptional experience soon has you clearing the calendar and planning another Scottsdale retreat.
We thank you once more and we look forward to your return.
All the best,
Great
Service -
Friends
(Restaurant)
Our team loves to celebrate friendship, and we thank you and yours for choosing us as you planned your outing to catch up with one another. We are thrilled to read that the food experience was just as enjoyable as the company, and we will be sure to highlight your review with our culinary team. If dessert wasn’t included on the menu this time, no fears as this provides the perfect excuse to join us again and we highly recommend the seasonal Pumpkin Blondie with homemade ice cream.
We thank you once more and we hope to welcome you time and again for many years to come.
Poor
Experience
(Restaurant)
Hello (insert profile name),
Greetings to you and yours and thank you for both joining us and for sharing your review. The details provided leave us concerned and we wish to offer our heartfelt apologies for any disappointments. Should your time allow, I would welcome the chance to connect with a personal conversation so that we can talk about ways to make this right, and I may perhaps even learn a bit more about your experience so that efforts can be made to ensure an experience like yours is not repeated. With that goal in mind, my contact details are provided below which I invite you to use in forwarding your own information and a convenient time that we may plan for a call.
We thank you once more and I look forward to speaking with you in the days ahead.
All the best,
Name
Title
Email address
Poor
Service
(Automotive)
Dear (insert profile name),
We value your feedback, though we are sorry to learn that we’ve left you feeling this way. I want you to know that your review has reached someone who can help, and I am hopeful that we can speak by phone so that we can partner together in sorting through the concerns noted within your review.
With that goal in mind, my email address is provided below which I invite you to use in forwarding your own information and a suitable time that we can plan for a call. We thank you once more and I look forward to speaking with you in the day or two ahead.
All the best,
Late for
Appointment
(Home
Services)
Dear (insert profile name),
We know you had many service providers from which to choose, and we thank you for allowing us the opportunity to provide you with both an estimate and the required service. In reading your review we are sorry to learn of the delays in our technician’s arrival and we apologize for any inconvenience this may have caused. While we pride ourselves in being punctual for our appointments, there are isolated moments in which an earlier job may take more time than originally expected. We once again extend our sincerest of apologies and we trust you found our dispatch team proactive in keeping you informed of the updated ETA.
We understand this has left a negative impression though we hope the quality and the guarantee of our work, coupled with our red-carpet service, will earn us the chance to serve you again. If I can ever offer my personal assistance, I invite you to be in touch.
Great
Apartments
(Multi-Family
Residential)
Dear (insert profile name),
We thank you for being a part of our community and we thank you for taking the time to share your online endorsement which will certainly provide great value to others on the search for a place to call “home”. From our studios to our two-bedroom units, we pride ourselves on featuring abundant spaces, ample natural lighting and the cleanest buildings in the city and we trust you’ve found this to be true. If you’ve not yet done so, we encourage you to join us at some of our social events which include monthly mixers, Saturday morning yoga on the rooftop and other seasonal events.
We thank you once more for sharing your review and we hope you’ll long be a part of our extended family.
All the best,
Amazing Care
(Assisted
Living)
Dear (insert profile name),
We thank you for entrusting us to care for your loved one and we appreciate you taking the time to share your online review. Selecting an assisted living community is a decision that requires a great deal of information gathering and your comments will certainly be of value for others who are in search of a new home and caretakers for their senior family members. We hope your visits have exposed you to the many activities hosted throughout the week, from Bingo night to Karaoke, and if not, we invite you to join in on the fun the next time you find yourself on property. Until then.
Kind regards,