At My Review Concierge, we believe that every question matters. Whether you have questions about reputation management best practices and strategy, how to respond to a review, review disputes, or how our review management platform works, we’re here to provide answers. You’ll find some of the most common questions answered below, but we want to make sure we address your specific concerns, too.
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Thinking about skipping a Google Business page to avoid review headaches?
Don’t miss out—reviews boost your visibility and attract customers! While negative reviews happen, the positives far outweigh them, helping you build trust and grow your business.
How can we get more Google reviews for our restaurant in San Francisco?
Use QR codes on table tents and check presenters, send follow-up texts or emails, and most importantly, have your staff casually mention how much guest feedback means. A friendly nudge goes a long way!
What’s the difference between a verified and a non-verified review?
A verified review is tied to a transaction, like an Expedia hotel booking or an OpenTable restaurant reservation. Non-verified reviews, like those on Google or TripAdvisor, can be posted by anyone. Both matter, but verified ones add extra credibility!
Can we offer employees a reward when guests mention their names in reviews?
Encouraging reviews is great, but incentivizing staff based on mentions in reviews goes against TripAdvisor’s guidelines. Instead, focus on fostering genuine guest interactions—great service naturally leads to great reviews!
A customer left a review with offensive language about a team member—can we get it removed?
Yes! On Google, you can report the review for removal under options like profanity, bullying, or hate speech. Just flag it appropriately, and Google will review it. Hope this helps!
Struggling with low review scores at your dealership?
Boost your numbers by increasing review volume, ensuring exceptional customer experiences, and building a team culture that prioritizes service. More positive reviews create a stronger, more accurate reputation!
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