At My Review Concierge, we believe that every question matters. Whether you have questions about reputation management best practices and strategy, how to respond to a review, review disputes, or how our review management platform works, we’re here to provide answers. You’ll find some of the most common questions answered below, but we want to make sure we address your specific concerns, too.
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How can we use ai to transform our online reviews?
Consistent, timely responses build trust—and even 30–50 minutes a day can keep your review strategy strong. Whether you’re handling 30 or 80 reviews a month, aiming for 75–80% coverage helps maintain credibility. With AI-powered tools and centralized aggregation, you can stay on top of high volumes while keeping responses authentic and efficient.
Struggling with bad reviews—what’s the best way to handle them?
Negative feedback can feel discouraging, but it’s also an opportunity to show professionalism and care. With calm, thoughtful responses and proactive reputation-building strategies, you can defuse criticism, rebuild trust, and strengthen your online presence. Managing reviews the right way helps turn challenging moments into long-term credibility.
How can we turn negative reviews into positive opportunities?
A single unfair or negative review doesn’t have to define your reputation. With a calm, thoughtful response and a strategy to encourage more positive reviews, you can turn a setback into a trust-building moment. Handled well, negative feedback becomes a chance to show professionalism, strengthen credibility, and highlight how much you value patient experience.
Why is my expedia room score lower than my tripadvisor score?
It’s common for hotels to see strong ratings on one platform and weaker ones on another. Each review site attracts different types of guests—and their feedback patterns, expectations, and sentiment can vary widely. By breaking down review sentiment by channel, you can uncover the specific themes dragging down your Expedia score and take focused steps…
Do our reviews play a bigger role in patient decisions than we think?
Absolutely—and far more than most practices realize. No matter how patients first discover you (ads, social, referrals), nearly all of them end up reading your reviews before booking. Your reviews aren’t just influencing new patients—they’re shaping the decisions of every patient who has already seen you somewhere else. Checking your backend data often reveals just…
Why is our review volume low—and how can we compete in a crowded market?
In transient markets, both visitors and locals rely heavily on search visibility to choose where to eat or relax. Reviews and accurate business information make up roughly 30% of local search results, so low review volume can directly impact traffic. By earning more recent reviews, optimizing your listings, and showing up where “restaurants near me”…
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