At My Review Concierge, we believe that every question matters. Whether you have questions about reputation management best practices and strategy, how to respond to a review, review disputes, or how our review management platform works, we’re here to provide answers. You’ll find some of the most common questions answered below, but we want to make sure we address your specific concerns, too.
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How do we dispute a TripAdvisor review for our hotel?
Log into your TripAdvisor Management Center, go to the “Reviews” section, click the arrow next to the review, and select “Report Review.” Choose a reason, explain briefly, and submit. TripAdvisor typically responds within 2–3 business days.
Can we ask patients to leave Yelp reviews for our eye clinic?
No—Yelp’s guidelines prohibit businesses from asking for reviews, as they consider it biased. Let reviews happen naturally, and focus on other platforms that allow review solicitation.
Why doesn’t my inn show up in TripAdvisor’s local hotel listings?
YTripAdvisor may classify your inn as a B&B or secondary lodging, which appears after traditional hotels. Check your property classification in TripAdvisor to improve visibility.
Is the Volume of Reviews I Earn Each Month Relevant?
Absolutely. A steady flow of recent reviews not only improves your search rankings but also builds trust with potential customers. Most people read 10–15 reviews and prefer ones from the past 90 days—so keeping your review strategy active is key to staying competitive.
Can You Reset Your TripAdvisor Reviews?
In some cases, yes. TripAdvisor may allow you to remove old reviews if your business has changed ownership or undergone major renovations. It’s a great way to refresh your reputation and start collecting feedback that reflects the current experience.
What Does Experience or Sentiment Analysis Mean?
Sentiment analysis looks at the overall tone and trends in your reviews—not just one rating at a time. It helps you understand how customers feel about their experience, and many review dashboards (including ours) turn that data into easy-to-read visuals that guide smart business decisions.
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