Understanding how your customers feel about your business is crucial for long-term success. Customer satisfaction surveys give you direct insight into what your customers love—and where you may need to improve. Before we dive in, get a quick snapshot of your current reputation performance. Fill out our Online Review Scorecard and receive a free, custom…
While businesses often focus heavily on attracting new customers, it’s widely recognized that retaining existing customers is far more cost-effective—in fact, it can cost up to five times more to acquire a new customer than to keep a current one. So, why is customer retention so critical to your business’s long-term success? Constantly chasing new…
A big part of building a thriving business is understanding how your customers truly feel about their experience. Are they satisfied, or silently disappointed? Are they loyal supporters, or just passing through? Would they recommend your business to a friend or choose a competitor next time? To answer these questions with confidence, you need more…
Why respond to reviews at all? When businesses think about online reputation management, the focus is often on collecting more reviews — but the importance of responding to reviews can’t be overstated. In fact, 89% of consumers read business responses to reviews when evaluating where to spend their money. If you’re not actively replying to…
Today, it’s nearly impossible to run a successful restaurant without maintaining a strong presence on online review platforms. Before making a reservation or placing an order, most customers will check your ratings across multiple restaurant review sites to ensure they’re making the right choice. In fact, a growing number of diners won’t even consider a…